Support Expectations

Primary channel

Email hello@numeroclaw.com for access questions, billing issues, webhook troubleshooting, and reading delivery problems.

What helps us help you

Include the workspace ID, reading ID, approximate timestamp, endpoint URL for webhook issues, and any relevant response body or status code.

Launch posture

Support is handled directly and pragmatically during launch. Public plans do not currently include a contractual 24/7 response SLA.

If you need commercial response guarantees, contact us for an enterprise arrangement.

Typical issue types

Most launch support requests are expected to fall into four buckets: access requests, insufficient credits, webhook delivery setup, and reading status investigation.

Documentation first

Before opening a ticket, check the docs for authentication, async lifecycle, errors, and webhook signatures. Most first-run issues are integration-shape issues rather than platform outages.